hello,
in order to receive a correct answer from technicolor, you should not speak about an ISP branded modem (as TIM), only speak about the modem (TG799vac v2, TG789vac v2 Xtream 35b,... ). if the modem is attached to an ISP brand then they will told you to contact your ISP (TIM) about it.
They will ask you for the firmware version of the modem you want the sources.
Dear M. SHDF,
Thank you for your response.
The firmware version should look like this: “17.1.7841-0009005”. Could you please try again, the UI is displaying these details? The values that you sent may cover multiple firmware versions and deviations. We need the exact firmware version embedded in your product, in order to provide the corresponding open source code.
This would apply for the two products below:
• TG789vac v2 iinet
• TG789vac v2 Xtream
With respect to DGA4130 16.3 (AGTEF_1.0.3), we will treat this request internally and come back to you if additional information is needed.
Thank you.
Best regards,
Connected Home
Technicolor Delivery Technologies SAS
at this point, and after sending the requested information, i NEVER received any answer, so i never received a link to download the source codes.
This is my experience with Technicolor...
i think it would be better to proceed like this :
1 mail, 1 request. do not ask multiple sources codes in the same email.
better use a different email and wait 24h before asking for a new source code.